Over the weekend I went to a brewery, frequented by “young people”, I had been to this particular brewery in the past and it functioned like a “normal” restaurant. . . you were either seated when you came in or your name was taken and you waited for a table. However upon this visit, it was very crowded and the management appeared to have changed its practice on seating customers and possibly customer service in general. Groups of young people were just standing around by occupied tables, waiting for their turn to take over the table. In some instances there appeared to be 2 and 3 groups waiting for the same table. I walked around and waited to see if this was actually how I could ultimately obtain a table, and I’m sad to report that it was. I looked at the staff; there was a large burly man sitting at the door, just staring off into space, I’m not sure what his purpose was, as he not only did not greet customers, he didn’t appear to care how many customers kept going in and out. Perhaps he acted as a bouncer when arguments broke out over next in line table ownership. There was a “takeout” looking line at a bar window where you could get drinks while you waited. The wait staff appeared to be delivering food to your table; however they all looked as confused as I was. I had no idea how long it would take to get a table and I wasn’t entirely clear how to actually claim my place in line at an occupied table, as the crowd kept shifting, so I left. I went across the street to a restaurant that would either seat me immediately or tell me when I could expect to be seated. They also asked if I would like a drink that they would bring to me, while I waited for my table. I’m having a hard time understanding the business model that this brewery was operating from. Was it to pack in as many people as you can (no one was stopped at the door, everyone was allows in no matter how crowded it became); offer the customer as little service as possible (get your own drinks, they may deliver the food, but I would be surprised if they returned to see how everything was); and therefore make as much money as you can with as little effort or service possible. When I came home and shared my experiences with my “young people” they were surprised that I was offended by all of this. They explained to me, “that’s how popular places operate”. Apparently the more popular your establishment is, the less service you have to provide. Stupid Things Young People Do! And Tolerate.